Information We Collect
We collect information you give us directly. That includes your name, phone number, email address, service address, and details about your electrical panel or the work you need done.
When you contact us by phone, text, or through our website, we may keep a record of that conversation so we can follow up and schedule your service. We also collect basic technical information automatically, such as your IP address, browser type, and the pages you visit on our site.
How We Use Information
We use your information to schedule your panel upgrade or replacement, send you estimates and updates, and complete the work you hired us for. We also use it to answer your questions and provide customer support.
We may use your contact details to follow up after your service, send appointment reminders, or share occasional updates about our services. We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to help the site work properly and to understand how visitors use it. Cookies are small files stored on your device that remember your preferences and improve your browsing experience.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well, but you can still call us at (321) 335-1162 to get the help you need.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to see how people find and use our website. These tools collect anonymous data like page views, time on site, and general location. This helps us improve our site and make it easier for you to reach us.
We may also use third-party scheduling, messaging, or payment tools to manage your service. These providers have their own privacy policies, and we encourage you to review them. We only share the information needed to provide the service you requested.
Data Sharing and Disclosure
We share your information only when it is necessary to complete your service. That may include sharing your name, address, and job details with our technicians, suppliers, or subcontractors who help us get the work done.
We may also disclose information if required by law, to protect our rights or safety, or in connection with a business transfer. We never sell your personal information to third parties for marketing purposes.
Data Retention
We keep your personal information for as long as we need it to provide services, maintain accurate records, and meet legal or tax requirements. When we no longer need your information, we securely delete or destroy it.
If you ask us to delete your information, we will do so unless we are required to keep it for legal reasons.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. This includes using secure systems and limiting access to your data to team members who need it to serve you.
No method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security.
User Rights
You have the right to ask us what personal information we hold about you, to correct any mistakes, and to request that we delete your information. You can also opt out of marketing messages at any time.
To exercise any of these rights, just call us at (321) 335-1162 or send us a message through our website. We will respond promptly and help you with your request.
Children's Privacy
Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on this page with a new effective date.
We encourage you to review this page periodically so you stay informed about how we protect your information.
Contact Information
If you have questions about this Privacy Policy or how we handle your information, we are here to help. Call St. Cloud Panel Works at (321) 335-1162 or reach out through our website.
You can also write to us at our St. Cloud, Florida location. We will get back to you as soon as we can.